Shipping, Returns & Security Policies

Security Policy
Our commitment to website security

Our secure, password-protected website allows you to view private information (for example, delivery addresses, past orders etc.) and other details online. We use industry-standard firewalls and encryption to protect your information. You need an ID and password to access any online systems that display personal information. Our website features SSL (Secure Sockets Layer) with a digital certificate to enforce a minimum of 128-bit encrypted sessions.

We conduct regular web application vulnerability assessments to ensure all of our externally facing websites/Internet addresses are protected from attack in compliance with industry standards.

Secure Online Payment

We offer an online shopping experience in a very safe environment. Not only are our payment methods flexible, we also help you make secure purchases by a means with which you feel most comfortable.

We accept all credit card transactions using Visa Debit, Visa and Mastercard through our secure online payment gateway Fygaro. All our card payments use 3D secure technology and are processed within a global standard PCI Compliant environment to give you extra peace of mind. All transmissions of data on our website are also encrypted using a secure SSL Certificate.

 Shipping & Delivery Policy

We strive to deliver your order quickly and reliably. All orders are processed and dispatched within 1–2 working days to the delivery address stated on your order.

Deliveries are made during regular business hours, Monday to Friday (excluding public holidays).

Please ensure that the delivery address provided is accurate and accessible.

If there are any unexpected delays, our team will notify you promptly.

Orders are fulfilled upon availability

Returns Policy

At FireOne Fireworks, all sales are final and we do not offer refunds.

If an item is found to be damaged or defective, you may return it for an exchange. To process the return, please ensure that you:

• Bring the original invoice/bill.
• Return the damaged item in its original condition.

All claims must be made within [3-5 days] of purchase. Items returned without the original bill or outside this period will not be accepted.